Upstream Works has unveiled its latest innovation, AgentNow, a groundbreaking feature within its omnichannel contact center platform. AgentNow extends beyond traditional call center environments. enabling organizations to tap into a broader pool of personnel across the organization during peak periods or crises. Leveraging AI, the platform offers automated assistance, call summarization, sentiment analysis, and seamless call transfers all which ensures faster responses and personalized service, enhancing overall customer satisfaction and the employee experience.
Upstream Works CEO, Rob McDougall, emphasizes the transformative potential of AgentNow in Enterprise Times UK, stating:
Immediate and real-time, face-to-face interactions will improve the customer experience in a growing number of industries. We’re excited to bring the power of AgentNow to more Upstream Works clients and empower them to leverage on-demand agents to further improve customer engagement and satisfaction with faster resolutions and personalized service. 
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