In his featured byline in CX Scoop, Bill Hineline, Field CTO for Chronosphere, a cloud-native observability company, highlights the pivotal role of observability (o11y) in maintaining top-tier application performance and enhancing customer experience. Hineline stresses that incorporating observability from the start of application development is crucial for meeting today’s high-performance expectations.
The article takes a deep dive into how developers can maximize the value of their observability partners while cutting costs. Hineline also discusses the benefits of next-gen o11y tools, which offer efficient metric management and scalability, avoiding the vendor lock-in challenges of traditional SaaS platforms.
As the next-gen o11y tools surface, customers will have to look at how those platforms help them manage and value the metrics they ingest to help control costs, as well as ensuring the platform can scale with their company’s growth plans. 
Observability not only ensures applications run smoothly but also significantly improves the overall customer experience by preemptively identifying and addressing potential issues.
For more insights on how observability drives customer satisfaction, read the full article on CX Scoop.
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