Allbridge’s CEO, Todd Johnstone’s was recently published in Hotels Magazine sharing his insights and perspectives on the transformative role of technology in the hospitality industry.
Johnstone dives into the cutting-edge advancements that are reshaping how hotels cater to modern travelers; guests today expect more than reliable wi-fi – they demand seamless and personalized experiences powered by innovative technology. From in-room controls to artificial intelligence (AI) and robust cybersecurity measures, hotels are leveraging PropTech to create tailored stays that foster loyalty and enhance operations.
Johnstone highlights how AI plays a pivotal role in delivering personalized services and experiences for guests, stating:
AI-driven systems can analyze guest data to provide tailored recommendations and services, ensuring each guest receives a personalized and efficient service experience.
He also stresses the importance of cybersecurity in building guest trust, noting that proactive security measures safeguard sensitive data and strengthen brand loyalty.
With advancements in smart-room technology and AI-driven solutions, hotels can offer guests customized stays while improving property-level operations. As Johnstone explains, the integration of these technologies is key to staying competitive in the rapidly evolving hospitality landscape.
Check out the full article on Hotels Magazine.