IDC was recently featured in Techstrong AI, where Ritu Jyoti, Group Vice President of Worldwide AI and Automation Research Practice, shares her expert insights on the emerging role of AI agents in enterprise operations and how these systems will revolutionize the next phase of generative AI.
Jyoti outlines key components of AI agents, from planning and tool usage to memory and perception, all of which enable AI agents to perform complex tasks autonomously. She explains:
Just some use cases include customer service agents, service desk agents, automated software engineering, automated vulnerability testing, automated codebase migrations and HR help desk.
As companies continue to explore AI-driven innovations, AI agents are poised to deliver significant business value, from automating operations to enhancing customer interactions.
Check out the full article on Techstrong AI .