AI’s impact on the workforce is making waves, and Upstream Works, an Escalate PR client, delves into the dynamics in a recent article featured on The Fast Mode. Major players like BT, IBM, and Vodafone are leveraging AI to drive efficiencies, but there’s a catch – the implementation requires a delicate balance for success. Upstream Works’ President and CEO, Rob McDougall, provides valuable insights for decision-makers looking to navigate the evolving AI landscape within their contact centers.
Technology breakthroughs like AI are very exciting but can also cause a great deal of uncertainty for those negatively impacted. The best way to navigate these doubts is by educating the leaders who are making decisions on behalf of the employees, shareholders, and customers of their company and brand because rash decisions can affect all negatively.
Check out the full article on The Fast Mode: AI for Cost Savings? Beware the Service Recovery Paradox